Delete your SimpleMed+ account & data

How to request deletion

You can ask us to delete your account and associated personal data at any time. To make a request:

1. Open the SimpleMed contact form, or email simplemedplus@simplemed.co.uk.
2. Send the request from, or include, the email address you use to sign in to SimpleMed+, so we can verify the account.
3. Tell us to delete your account and associated data. If you only want some of your data deleted rather than the whole account, say which data.

We verify every request against the signed-in email before acting, and confirm by email once it is done. Requests are actioned within 30 days.

What is deleted

• Your account profile: name, username, email address and encrypted password.
• Your learning activity: quiz attempts, sessions, progress, revision schedules and preferences.
• Anything you contributed, such as question comments and feedback (removed or anonymised).
• Your SimpleMed+ subscription and entitlement records.

What may be kept, and for how long

• Billing and transaction records needed for accounting, tax and fraud-prevention are retained for the period required by law (typically up to 6 years), then deleted. These sit in our financial records and with our payment provider, not in your app account.
• Routine backups are rotated on a schedule; any residual copies are overwritten within that cycle.

Deletion is permanent and cannot be undone, so please export or note anything you need beforehand.

Questions

If you have any questions about deletion or your data, contact us through the contact form or see our Support page. SimpleMed+ is operated in line with UK GDPR.