Skip to main content

Help Centre

Premium

Premium plans, payment and renewal

Plans, paying, renewal, receipts, refunds and what happens when Premium ends.

Open the page this article covers

Premium is billed monthly or yearly through Stripe. Plans renew automatically unless you turn renewal off, so your access carries on without a gap.

Plans

  • Monthly: billed every month.
  • Yearly: billed once a year, at a lower cost per month.

Current prices are on the Pricing page.

How to upgrade

  1. Open Pricing on the SimpleMed+ website and choose a plan.
  2. Accept the Premium terms. Leave Renew automatically ticked to keep Premium going, or untick it to pay once.
  3. Pay through Stripe's secure checkout. SimpleMed+ never stores your card details.
  4. When the payment goes through, you return to SimpleMed+ with Premium active straight away.

Using Premium in the app

Premium is bought on the website, not in the iOS or Android app. After you upgrade, sign in to the app with the same account and Premium is active there too.

Renewal

  • Your Profile shows your renewal date. Untick Renew automatically there to stop the next payment, or tick it again to carry on.
  • Turning renewal off keeps Premium until the end of the period you have paid for.
  • Yearly plans get a reminder email a week before they renew.
  • If a yearly Plan renews automatically and you contact us within 14 days of the renewal date, we will refund that renewal in full and end your Premium access. Monthly renewals are not refundable, but you can turn renewal off at any time.

When your plan ends

  • If renewal is off, Premium stays active until the end date shown on your Profile.
  • Afterwards your account, free questions and saved progress all stay. Premium features lock until you buy a new plan.

Receipts

Stripe emails a receipt every time you pay. You can also open Billing and receipts on your Profile page to download receipts or update your card.

Refunds

UK and EU consumers can cancel within 14 days of buying. After that, unused time is not refunded except where the law requires it. If a yearly Plan renews automatically and you contact us within 14 days of the renewal date, we will refund that renewal in full and end your Premium access. Monthly renewals are not refundable, but you can turn renewal off at any time. The full terms are in Premium terms.

Premium through your university or organisation

Some organisations give their members free Premium, based on the email address on the account. If yours does, the Pricing page shows the organisation and when that access ends. You can buy your own plan at any time to keep access afterwards.

Payment problems

  • If checkout fails, try again.
  • If you paid but Premium is not showing, sign out and back in.
  • If it is still missing, contact Support with the email address on your account and the date you paid.