Help Centre

Billing

Premium Subscription & Billing

Upgrade, renew when needed, and understand how SimpleMed+ handles payments.

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SimpleMed+ Premium

Premium unlocks unlimited practice, full review insights, Revision Coach, and future cohort analytics. Checkout is powered by Stripe. Plans are fixed-term and do not auto-renew. You won’t be charged again automatically when your term ends.

Upgrade flow

  1. Open the Upgrade button in the header or visit the Pricing page.
  2. Review the plan details and click an Upgrade button. We redirect you to Stripe Checkout.
  3. Stripe handles card details securely. When payment succeeds you return to SimpleMed+ with instant access.

You will see a welcome banner confirming activation. All premium-only pages (practice/timed/review, Revision Coach, analytics) unlock immediately.

Renewals & billing receipts

  • Premium access stays active until your period end date, then premium-only features lock again.
  • To continue after your period ends, simply return to the Pricing page and purchase a new plan.
  • For receipts/invoices, open Billing receipts from your Profile page (Stripe Billing Portal).

Receipts & invoices

Stripe emails a receipt automatically. You can also download the full invoice at any time from the billing portal.

Need help?

  • If a Stripe checkout fails, retry later or contact support with the error code displayed in the banner.
  • If your period has ended but the app still shows premium access, sign out/in to refresh. If it remains, contact support so we can investigate billing sync.
  • Administrators can view subscription status from the user profile page for troubleshooting.