Help Centre
Billing
Premium Subscription & Billing
Upgrade, renew when needed, and understand how SimpleMed+ handles payments.
SimpleMed+ Premium
Premium unlocks unlimited practice, full review insights, Revision Coach, and future cohort analytics. Checkout is powered by Stripe. Plans are fixed-term and do not auto-renew. You won’t be charged again automatically when your term ends.
Upgrade flow
- Open the Upgrade button in the header or visit the Pricing page.
- Review the plan details and click an Upgrade button. We redirect you to Stripe Checkout.
- Stripe handles card details securely. When payment succeeds you return to SimpleMed+ with instant access.
You will see a welcome banner confirming activation. All premium-only pages (practice/timed/review, Revision Coach, analytics) unlock immediately.
Renewals & billing receipts
- Premium access stays active until your period end date, then premium-only features lock again.
- To continue after your period ends, simply return to the Pricing page and purchase a new plan.
- For receipts/invoices, open Billing receipts from your Profile page (Stripe Billing Portal).
Receipts & invoices
Stripe emails a receipt automatically. You can also download the full invoice at any time from the billing portal.
Need help?
- If a Stripe checkout fails, retry later or contact support with the error code displayed in the banner.
- If your period has ended but the app still shows premium access, sign out/in to refresh. If it remains, contact support so we can investigate billing sync.
- Administrators can view subscription status from the user profile page for troubleshooting.